Wednesday, August 27, 2014

Baking Bad, hotel fines guests for bad review & 5 Twitter tips from Steve Martin




Baking Bad?!
Turning lemons into lemonade – Greggs, a British bakery, has won a lot of plaudits for the simple but effective way they responded when their logo was hacked online.  They tweeted Google UK with a request to fix it – in return for a tray of yummy looking doughnuts – pictured in a photo accompanying the tweet, complete with branded apron in the background! See how Google responded……

5 Twitter tips from Steve Martin
“Don’t respond to everyone”, “Observe reality” and “Create your own Schedule” are just three of the Twitter tips featured here from actor/comedian, Steve Martin.  A relative newcomer to Twitter (2010), he realised quickly that people were really engaging with him and saved their responses for a year before writing a book with the snappy title of, “The Ten, make that Nine, Habits of Very Organised People. Make that Ten. The Tweets of Steve Martin” which is very well received by the reviewer in this article.  Definitely, a celebrity has different challenges to a brand but there’s a few nuggets in this article.

Fining guests for bad reviews!
This is one of those initiatives that makes you wonder – who came up with this idea – and even worse, who approved it?!!  A New York guest house decided it was going to fine guests $500 for a bad review online!  It seems they started the ball rolling with “multiple guests at a single wedding ceremony” – I’m not sure if they tried fining them or just told them about it, but sure enough, when those guests talked about it – firstly amongst themselves – they then took to the internet and it spread like wildfire!




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